- What services does Artisan provide?Jun 2,2025
Our company specializes in offering comprehensive manufacturing solutions through OEM, ODM, and private label services, tailored to meet diverse business needs across the fashion industry.
- What is OEM service?Jun 17,2025
OEM service refers to you providing design drafts and files, and we produce based on your design drafts. If you need this service, please contact our sales team for a quotation.
- What is ODM service?Jun 17,2025
ODM service means that you only have a logo and an image. We assist you in completing the design and then proceed with sample production. If you need this service, please contact our sales team to discuss the design.
- What is private label service?Jun 17,2025
Private label service means that you select designs available on our website, and we can add a simple logo for you. We customize your private main label, wash label, hangtag, and other details.
- What is the minimum order quantity for your products?Jun 17,2025
We handle orders flexibly, and the minimum order quantity is 100 pieces per style. Whether your order is large or small, we will strive to meet your needs
- How are your prices calculated?Jun 17,2025
Our prices vary depending on factors such as the quantity of your order, design complexity, and material options. Please contact our sales team for a specific quote.
- Can I provide my own designs for customizing apparel?Jun 17,2025
Yes, we welcome customers to provide their own designs for customizing apparel. Our team will work with you to ensure the final product meets your expectations.
- What customization options do you offer?Jun 17,2025
We offer a variety of customization options, including printing, embroidery, fabric selection, size customization, and more. You can choose the customization options that best suit your needs.
- What is the production lead time?Jun 17,2025
The production lead time depends on the size and complexity of the order. Generally, we start production as soon as the order is confirmed and strive to ensure timely delivery.
- Do you provide samples?Jun 17,2025
Yes, we can provide samples for customers to review and confirm. Please contact our sales team for more details.
- What payment methods do you accept?Apr 15,2024
We accept various payment methods, including but not limited to bank transfers and credit card payments. Specific payment methods can be negotiated with our sales team.
- Can I make changes to my order during the production process?Jun 17,2025
Making changes to an order during the production process may affect delivery time and costs, but we will do our best to accommodate your needs. Please contact our sales team for negotiation as soon as possible.
- What quality control measures do you have in place for your products?Jun 17,2025
We have stringent quality control measures in place throughout the production process to ensure that our products meet high standards. These measures include regular inspections, testing, and quality assurance protocols.
- Do you offer bulk discounts for large orders?Apr 15,2024
Yes, we offer bulk discounts for large orders. The discount rate may vary depending on the quantity and nature of the order. Please contact our sales team for more information and to discuss pricing options for your specific order.
- Can I request samples of the materials used in your products before placing an order?Jul 21,2025
Yes, we can provide samples of the materials used in our products upon request. This allows you to assess the quality and suitability of the materials before making a purchase decision. Please contact our sales team to request samples
- Do you offer international shipping?Jul 21,2025
Yes, we offer international shipping for our products. Please contact our sales team to discuss shipping options and costs for your specific location.
- What is your return and exchange policy?Jul 21,2025
We have a comprehensive return and exchange policy. If you are not satisfied with your order or if there are any issues with the products received, please contact our customer service team within 15 days of receiving your order for assistance.
- Can I track my order once it has been shipped?Jul 21,2025
Yes, once your order has been shipped, we will provide you with tracking information so you can monitor its delivery status. If you have any questions about tracking your order, please contact our customer service team for assistance.
- As a long-term cooperative client, do we have access to exclusive services?Jul 21,2025For customers who want to establish long-term cooperation with us, we offer the following services:Equipped with a customer manager for full-process communication. priority scheduling, free sample support, and more.If you need this service, please contact our sales team for consultation.
- How are design modifications handled during the customization process?Jul 21,20251.Three rounds of free revisions included in the initial design phase2.Rapid response protocol: Feedback provided within 48 hours of receiving modification requests3.Revision fees may apply for extensive changes (based on complexity/technical requirements)
- What scenarios are suitable for small-batch customization?Jul 21,2025Trial sales for startup brandsCorporate eventsCollaborations with social media KOLs
- How does Artisan Casual Wear handle the protection of my design intellectual property rights?Oct 10,2025We attach great importance to the intellectual property rights of our clients' designs. Artisan Casual Wear strictly adheres to the confidentiality agreement and takes all necessary measures to protect your design from being leaked or misused. Before the cooperation begins, we can sign a Confidentiality Agreement (NDA) to ensure that your custom clothing design and brand information are fully protected. We are a reliable private brand clothing manufacturer. It is our responsibility to ensure the safety of your creativity.
- How does Artisan Casual Wear handle unexpected problems or delays during the production process?Oct 10,2025Despite our strict production management and quality control procedures, occasional unexpected situations may still occur. Artisan Casual Wear promises to notify you immediately in the event of any unexpected problems that may affect the production cycle or delivery of the clothing. Our account manager will maintain close communication with you, explain the situation, and provide solutions and new time estimates. We are always committed to transparent management and strive to minimize any potential impact to ensure the smooth completion of your custom clothing order.
- For custom sportswear and jackets, what fabrics and craftsmanship does Artisan Casual Wear offer?Oct 10,2025For custom sportswear and custom jackets, we offer a variety of functional fabrics and advanced techniques to meet the special needs of sports and outdoor wear. As a professional manufacturer of custom sportswear and custom jackets, we can offer:• Functional fabrics: high-performance fabrics such as quick-drying, moisture-wicking, waterproof, windproof, breathable, UV-resistant, and warm.• Special processes: lamination, seamless splicing, laser cutting, reflective printing, waterproof zippers, etc., ensure that the clothing can provide the best performance in various environments.• Structural design: Ergonomic tailoring, multi-functional pockets, adjustable cuffs and hems, etc., enhance wearing comfort and practicality.
- How does Artisan handle international logistics and customs for custom clothing?Oct 9,2025Artisan Casual Wear has rich experience in international clothing logistics. We offer global custom clothing transportation services and can assist customers in handling complex international customs clearance processes.• Logistics solutions: We will offer you a variety of logistics solution options based on your delivery time requirements and budget, including air freight, sea freight and express delivery services.• Customs clearance assistance: Our team is familiar with international trade regulations and can help you prepare the necessary customs clearance documents to ensure that your custom clothing order passes through customs smoothly.• Full tracking: After your order is dispatched, we will provide you with full logistics tracking information to keep you informed of the goods' status at any time. We are committed to providing worry-free custom clothing supply chain services, ensuring that your products reach their destinations safely and efficiently.
- Does Artisan Casual Wear offer sample-making services for custom-made clothing?Oct 9,2025Yes, Artisan Casual Wear offers sample-making services for all custom clothing (including custom T-shirts, custom sweatshirts, custom sweatpants, custom sportswear and custom jackets). Samples are a crucial step in confirming the design, fabric and craftsmanship.• Sample cost: Sample cost is usually determined by the complexity of the product, fabric cost and the number of samplings. After confirming the bulk goods order, part or all of the sample costs can be deducted from the payment.• Sample cycle: The sample production cycle is generally 7 to 15 working days, depending on the design complexity and the current schedule. We are committed to rapid prototyping to accelerate the time-to-market process of your products. Please contact our sales team and provide your design details. We will offer you a detailed sample-making plan and quotation.
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